Courier Pick and Pack Merchant Support – What Uber Can Help You With

Overview

This page explains what support is available for Courier Pick & Pack (CPP) merchants and how to contact Uber Support for urgent operational matters.

Uber Support Can Help With:

1. Assistance with pausing or unpausing your store:
   • If you need to urgently close or resume the store operation over the Uber Eats platform.
2. Reporting a bad experience with a delivery partner:
   • Poor experience with delivery partners
   • Safety concerns related to delivery
3. Assistance with your catalog
   • If you need to urgently update catalog or have an issue with reflecting POS catalog data.
     

For other Issues, Please contact your Uber Account/Partner Manager or POS provider directly (if you are a POS-integrated Merchant).

For more information: https://help.uber.com/merchants-and-restaurants