Issues with deliveries: Uber Direct

If I enter the wrong address for a delivery, can I change it?

No. Once a delivery is accepted in our system, neither pickup or dropoff addresses can be changed. Please cancel the delivery and replace it using the correct address(es).

Are pickup locations editable in the Dashboard?

Not at this time. To avoid confusion, please double-check your pickup location inputs prior to submitting a delivery request.

How do I cancel a delivery?

You are free to cancel a delivery at any time. To do so through your Dashboard User:

• Select the order you wish to cancel.
• Scroll to the bottom of the order page to select “CANCEL DELIVERY”.
• This order will now show as canceled in your delivery history log.

Note for Restaurants that need to have their orders returned activated: They must request the cancellation through the Uber Direct support team. In this way, we ensure that the Driver has a new trip in order to return the items.