No. Once a delivery is accepted in our system, neither pickup or dropoff addresses can be changed. Please cancel the delivery and replace it using the correct address(es).
Not at this time. To avoid confusion, please double-check your pickup location inputs prior to submitting a delivery request.
You are free to cancel a delivery at any time. To do so through your Dashboard User:
A cancellation fee may apply to your account, depending on the status of the delivery at the moment you cancel:
-No Delivery Partner accepted the request: No cancellation or return fees are charged.
-Canceling during a pickup: No cancellation fees will be charged. However, a pick-up fee will be applied to compensate the Delivery Partner.
-Canceling during the delivery: A fee is applied due to the trip already taken by the Delivery Partner.
-During delivery and you wish to return the items: In these cases, it will be necessary to contact the Support team to ensure that an item return trip is activated. The delivery and devolution fee will be charged.
Note for Restaurants that have the return of their orders activated, they must request the cancellation through the Uber Direct support team. In this way, we ensure that the Driver had a new trip in order to return the items.