Han accedido a mi cuenta o han suplantado mi identidad

There may be one or multiple indicators that can make you suspect someone else has accessed your account.

In order for us to help you in the best and quickest way possible, please choose the most related issue below. Then, you’ll be directed to a page with more information and, if needed, an option to contact our team.

I was charged twice or a different amount than on my receipt

My account has an unrecognized charge

I can’t sign in to my account

I forgot my password

I can’t update my phone number or email

I have a different payment issue

If none of the scenarios above match your situation and you have other reasons to believe someone has access to your account, please visit this page.