Generally, you’ll need the following documents:
You’ll need to provide the renter’s name to complete your booking. The name must be between 2-15 characters and can include Latin characters, hyphens, apostrophes, and spaces. Without a name, we can’t process your reservation.
The minimum age to rent a car varies by location and rental company. In most cases, you must be at least 21 years old. Some rental companies may have a minimum age requirement of 25. Check the specific age requirements when making your reservation.
The security deposit is a standard practice in the car rental industry to protect both the rental company and the renter. It serves as a form of insurance in case of any unforeseen incidents during the rental period, such as damage to the vehicle or violations of rental terms. The deposit helps cover potential repair costs, fuel charges, or unpaid fines. The exact amount of the security deposit can vary depending on the rental company and the type of vehicle you choose, but it is usually around USD 1,000. Rental companies typically accept physical credit or debit cards for the deposit, and some may only accept Visa or Mastercard. It’s essential to review the terms and conditions before booking to ensure you have the appropriate payment method. The deposit is refundable, provided there are no issues at the end of your rental agreement.
Yes, you can usually add an additional driver to your rental agreement. There may be an extra fee involved, and the additional driver must meet the rental company’s age and licensing requirements. Inform the rental company when picking up the vehicle.
No, you can only rent one vehicle during the same period.
Yes, one-way rentals are often available. You can choose to pick up the car at one location and return it to a different location within the same rental company’s network. Additional fees may apply, and availability may vary by location.
Make sure to bring your driver’s license, a credit card in your name, and a photo ID. Please check the terms and conditions section in your booking to see if there are any other documents you need to bring. If others are renting the car with you, they also need to be present with their licenses, credit cards, and photo IDs. If you’re renting in a different country from where your license was issued or your license has non-Latin characters, you’ll also need to bring an International Driving Permit (IDP).
If you have any issues with your rental car, such as mechanical problems or cleanliness concerns, please contact the rental company customer support team immediately. We’re also here to help you have a smooth rental experience. The helpline number is on your rental contract.
Most rental agreements come with unlimited mileage, meaning you can drive as far as you want without incurring extra charges. However, it’s essential to verify this with your specific rental agreement.
To return the rental car, simply bring it back to the designated return location at the scheduled time. Make sure to fill up the gas tank to the agreed-upon level, remove your belongings, and return the keys and any rental equipment provided.
If you need to extend your rental period, contact the rental company’s customer support or visit their nearest rental location as early as possible. Extensions are subject to availability, and additional charges will apply for the extra days. It’s best to request an extension before the original return time to avoid late fees.
Yes, you can often request specific features like child seats or a particular car model when making your reservation. It’s advisable to make these requests in advance to ensure availability. Additional charges may apply for special requests, such as GPS devices or premium vehicle models.
To pass the verification requirements, you’ll need to take a picture of a physical driver’s license as well as take a selfie. Pictures of a digital copy of a driver’s license or selfie won’t be accepted.
If your document was rejected, please try submitting again, ensuring the photo of the document meets the following requirements:
If your selfie was rejected, please try submitting again ensuring your photo meets the following requirements:
If you believe your document and/or selfie is valid and you are still seeing errors in the app, please reach out to us for support.