In case any item in your order from a Grocery (daily goods/food) store is sold out, you can select an alternative out of the three options below:
Replace with any similar item
You can choose a similar replacement item on their own or select the system’s recommendation, and it may not require customer approval.
Require my approval to replace
Once the system or merchant suggests a replacement, you will receive a notification to confirm whether the customer accepts it.
If the customer rejects the item or does not respond within a time limit, the item will be removed and refunded.
I’ll choose replacements
If the customer chooses this option, the customer will need to select a specific replacement item directly in the app.
If the selected item is also out of stock, you will suggest an alternative, which will require the customer’s approval to be replaced.
Don’t replace; refund
The item will be removed and refunded directly.
You can select your preference in the “Add replacement or note” section in the item detail page when placing your order. This selection cannot be changed after the order has been placed.
Except for some stores, “Replace with any similar item” is set as the default among the options as a general rule. If “Replace with any similar item” or “I’ll choose replacements” is also sold out, an in-store shopper at the Grocery store will select an alternative item and send a notification to you. Please review the replacement details immediately when you receive the notification and select one of the options below:
If we don’t receive your response, the system will assume that you agree with the selected alternative item. In order to be notified about an alternative item and respond in a timely manner, please keep an eye on your mobile phone when you order from a Grocery store. When there is any sold-out item after the Grocery store has accepted the order, you will receive a notification with an updated invoice/receipt. If the price of the alternative item was higher or lower than the sold-out item, that will be reflected on the updated invoice/receipt.
Note: It may take some time until the receipt is sent to you. Please make sure that your notification settings are turned on in order to receive items of your preference and a receipt with updated details.