¿Cómo se le cobran los precios por cancelación al Arrendatario?

Cancellation policy for most trips

When a rider cancels after you’ve accepted their trip, you may be paid either the standard cancellation fee or for the actual time and distance you spent driving towards the pickup, whichever amount is more.

You may receive a cancellation fee when: * Your rider cancels after you’ve accepted their trip * Your rider doesn’t arrive at the pickup location after your arrival

Cancellation policy for Uber Black and SUV trips

You may receive a cancellation fee when: * Your rider cancels after you accept their trip * Your rider doesn’t arrive at the pickup location after your arrival

Additional information

  • Fee amounts vary by trip type and city. You can find details at drivers.uber.com under Fares.
  • Time and distance-based cancellation fees will only accrue when you’re heading to a pickup. These cancellation fees apply to most trip types, except UberBlack and UberSUV.When you arrive at the rider’s pickup location you’ll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you may be eligible for a cancellation fee.
  • Cancellation fees will appear on your earnings statement.
  • Cancellation fees for Reserve trips are not based on time and distance.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.

We periodically experiment with changes to the cancellation policy. As a result, cancellation fees may be waived for a small subset of randomly selected cancellations.