Here are a few tips to improve your pickup experience.
USE SUGGESTED PICKUPS
To make pickups easier for riders and drivers, your app may suggest nearby pickup locations close to where you'd like to be picked up.
IDENTIFYING THE DRIVER AND VEHICLE
When you request a ride, your app sends your request to nearby drivers. After you're matched with a driver, your app shares info about the vehicle and driver headed to your pickup location.
Tap the bar that includes the driver's name, photo, and vehicle. This displays a photo of your driver along with the vehicle's make, model, and license plate number. Make sure you confirm the drivers name and licence plate of the vehicle before you start the trip.
SOMETIMES A WAIT TIME FEE IS CHARGED
In some locations, a per-minute wait time fee will begin a few minutes after your driver arrives at your location. We'll notify you that the charge has started, and it will continue until your driver begins the trip