Your order can be canceled by the merchant or delivery person. In the event of a cancellation, you can try ordering from the same merchant again in a few minutes or ordering from another merchant.
This can happen if they’ve run out of an item or they’re receiving a large volume of order requests.
If a merchant runs out of an item, you may receive a notification giving you 10 minutes to update your order before it’s automatically canceled.
You will not be charged if the merchant cancels your order.
There’s a few possible reasons why this can happen:
Unable to contact you
When arriving at your delivery address, delivery people are prompted to contact you so it’s a good idea to keep your phone nearby when the order is expected to arrive
The delivery person might cancel the delivery if they can’t find or reach you
If a delivery person wasn’t able to reach you but made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund
The merchant was closed
The items you requested may have been out of stock so the order couldn’t be fulfilled
If you think you were charged incorrectly for a canceled order, let us know.