Efforts to keep Article 3 of the Transaction DPF Consumer Protection Act

The following measures have been implemented pursuant to the provisions of Article 3 of the “Transaction DPF (Digital Platform) Consumer Protection Act.” These measures are intended to optimize transactions conducted using the Uber Eats Platform and promote dispute resolution.

Measures to enable smooth communications between consumers and merchants

Uber Eats discloses information on merchants pursuant to the provisions of the Specified Commercial Transactions Act.

Information such as merchants’ telephone numbers may be confirmed by tapping the bottom part of the store name on the merchant’s page on the App or Website.

If a merchant’s page does not contain telephone numbers, etc. or contact information cannot be found, and merchants cannot be contacted, please see the help page “Disclosure Request under Article 5 of the Transaction DPF Consumer Protection Act” and submit a disclosure request form.

Measures to secure the appropriateness of representations of sales conditions, etc. in the event of consumer complaints

Uber Eats has established help pages regarding specific orders, and our support team is generally available on the same day for individual inquiries.

When we receive feedback on merchants, the details are confirmed, and merchants are requested to make improvements as appropriate. If improvements are not made, strict measures are taken against such merchants, including the cancellation of agreements.

Measures to request to provide information helpful for identifying sellers, etc.

Uber Eats conducts pre-contract reviews of all merchants. In the review above, merchants are requested to provide licenses and permits or equivalent data, etc., depending on the items to be sold. Merchants are requested to address any data inconsistencies, and if no improvements are made, strict measures are taken against such merchants, including the cancellation of agreements.