What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips which are later canceled. Uber immediately voids the hold, though it may take 3-5 business days to reflect in your account (depending on your bank's policies). Below are signs that your charge is likely a hold: - The charge appears as pending. - The charge amount is identical to the upfront price you saw when requesting.
If you believe you were incorrectly charged a cancellation fee, select the link below and we'll review it for you.
If you don't believe the charge you're seeing in an authorization hold and you would like us to review it, please provide the details below.