Comment fonctionnent les pourboires

In-app tipping is available on all trips/orders in cities that have the tipping functionality. Both riders and Uber Eats users have up to 40 days to add a tip to a trip or order.

Facts about tips from Uber Eats customers

• Customers add a tip when they place their order
• Tips are included in the amount you see on the delivery request
• Customers can edit their tip up to 1 hour after the delivery has been completed

Note: Because customers have up to 1 hour after the delivery is completed to edit their tip amount, it may take time to appear in your earnings. If a customer decides to increase, reduce, or remove the tip they previously entered, your earnings for the trip will be affected accordingly.

Below are rare situations in which tips are not processed:

• Suspicious activity detected: If our systems identify suspicious behavior on an Uber Eats order, the associated tip may be automatically rejected.
• Customer did not receive the order: When a customer reports that they did not receive their order, Uber reimburses them. As a result, no tip is collected.
• Payment failure: In rare cases where a customer’s payment method fails, Uber does not receive the tip amount.

In all of the scenarios above, you will still receive the base fare for completing the delivery.

Roll out for tip guarantee on delivery trips in the US started in November. As it becomes available in your area, you’ll see it in your delivery experience - click here for more information on tip guarantees and how they work.

Facts about tips from riders

• Estimated trip earnings do not include tips
• Riders can tip up to 40 days after the trip is completed
• Any cash gratuity offered by a rider is voluntary, and if a rider wishes to tip you in cash, please feel free to accept

For further assistance chat with us below.

CHAUFFEURS (ceux qui conduisent seulement)

L'estimation des revenus de la course ne comprend pas les pourboires.

Les passagers peuvent laisser un pourboire jusqu'à 40 jours après la fin de la course. Les pourboires en argent sont offerts à la discrétion des passagers. Si un passager veut vous laisser un pourboire, n'hésitez pas à l'accepter.