When a trip request is canceled or the rider doesn't arrive at the pickup location, you may receive a cancellation fee from the rider.
When a rider cancels more than 2 minutes after you've accepted their trip, you'll receive either the standard cancellation fee or the actual time and distance you spent driving towards the pickup - whichever amount is more.
You'll be eligible for a cancellation fee when:
- The rider cancels more than 2 minutes after you accept their trip and you are making progress toward their pickup
- Your rider doesn't arrive at the pickup location within 5 minutes of your arrival.
On an UberPool trip, you'll be eligible for a cancellation fee when:
- The rider cancels more than 60 seconds after you accept their trip and you are making progress toward their pickup
- The rider doesn't arrive at the pickup location within 2 minutes of your arrival.
Fee amounts vary by trip type (UberX, UberPool, UberBlack, etc) and city. You can find details at driver.uber.com under "Fares."
Time and distance-based cancellation fees will only accrue when you're heading to a pickup. These cancellation fees apply to most trip types except UberBlack and UberSUV.
Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.
When you arrive at the rider's pickup location you'll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you are eligible for a cancellation fee.
Cancellation fees will appear on your earnings statement. Fee amounts vary by vehicle class and city.
Please note that the Uber Fee applies to the cancellation fee.
If you think that a cancellation fee should have been charged but was not, please let us know the details below.