Large Orders on Uber Eats

Overview

These deliveries are often placed by businesses for office meals, meetings, or events.

Large orders may require additional planning and handling, but they can also offer higher earnings and tips. Tips are updated approximately one hour after delivery.

Before you arrive

After accepting a large order, Uber Support may contact you to confirm that you’re able to complete the delivery.

Before heading to the merchant:

• Be prepared to confirm you can safely transport the order.
• Review any delivery instructions provided in the app.

Picking up a large order

Before leaving the merchant, make sure to:

• Verify that the number of bags matches what’s shown in the app.
• Check that all drinks and other listed items are included.
• Ensure the packaging is secure and can safely hold the entire order.

If you encounter an issues at pickup

Please contact Uber Support through the app.

Examples include:

• The merchant is closed.
• The order has already been picked up.
• The order isn’t ready.
• The merchant says they didn’t receive the order request.

Transporting a large order

Large orders may require extra preparation.

To help make deliveries easier:

• Consider using a catering bag to help keep food secure and at the appropriate temperature. Using a catering bag is optional.
• Ask the merchant or building staff whether moving carts or other equipment are available to help transport the order.
• Plan ahead for parking and navigating large office buildings or event venues.

Note: Uber Eats Shop is operated by a third party. Any equipment purchased there is optional, and Uber isn’t responsible for third-party products or services.

Completing the delivery

Customers often provide delivery instructions to help you complete large deliveries efficiently.

Examples include:

• Deliver to a specific floor or suite.
• Leave the order with security or reception.
• Place the order on a designated shelf.
• Hand the order to a designated building representative.

If no delivery instructions are provided, contact the customer through the app after arriving.

Depending on the customer’s selected delivery preference:

Meet at Door

Follow any delivery instructions and hand the order directly to the customer.

Meet Outside

Contact the customer through the app when you arrive.

Leave at Door

Confirm the correct location before leaving the order.

Frequently Asked Questions

Do I need a bag?

No. bags are optional but may make transporting large orders easier.

What if I experience an issue during pickup or delivery?

Use the app to contact Uber Support if you need assistance.

What should I do if the order is too large to transport?

If you’re unable to safely transport the order, contact Uber Support as soon as possible.

What if I’m delivering by bicycle in New York City?

If you’re delivering by bicycle or another two-wheel vehicle, merchants may request an additional courier through their Uber tablet if assistance is needed with transporting the order.

Do large orders affect earnings?

Yes. Large orders often provide higher delivery earnings and higher tip opportunities.

Tips are typically finalized approximately one hour after delivery.

For more information:

• Learn how tips work
• Learn how earnings are calculated