If you feel that the riders’ behaviours are offensive and possibly threaten your personal safety, please cancel the trip immediately and kindly reject the rider. To follow up this situation, please let us know as soon as possible with the trip details, such as date, time, locations and the description of the incident. If you encounter an emergency or need immediate assistance, please call the 24-hour Driver Partner Support Hotline at +852 3001 6170.
We’re committed to the safety of everyone using the Uber platform. As a driver-partner, you should never start any trip that might put you in danger.
To report rider behaviour that you felt was rude or unpleasant but did not affect anyone’s safety, please let us know by filling in the below form. We will study your response carefully to further improve your platform experience.
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