If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.
If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.
To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.
Si vous avez suivi les indications, mais que vous pensez toujours que la course de quelqu'un d'autre vous a été facturée, veuillez indiquer les détails de la course ci-dessous et nous nous ferons un plaisir de vous aider :
Prenez note : chaque signalement est examiné pour s'assurer que les réclamations sont valides.