Qu’est-ce que Enregistrer ma course?
Enregistrer ma course est une fonctionnalité de sécurité qui vous permet d’enregistrer automatiquement vos courses dans l’app chauffeur afin d’encourager des interactions respectueuses avec les passagers.
Actuellement, la fonctionnalité Enregistrer ma course est disponible sur Android et iOS.
Comment fonctionne le programme Enregistrer ma course?
Si vous choisissez d’activer la fonctionnalité Enregistrer ma course, l’app chauffeur utilisera la caméra frontale et le microphone de votre téléphone pour enregistrer automatiquement vos courses.
Nous aviserons vos passagers que leur course sera enregistrée. Vous pouvez envoyer les enregistrements à notre équipe d'aide si vous signalez un problème de sécurité.
Où la fonctionnalité Enregistrer ma course est-elle disponible?
Enregistrer ma course est offert aux chauffeurs aux États-Unis et dans certains pays d’Amérique latine. Vous recevrez un courriel d'Uber si et quand cette fonctionnalité sera disponible dans votre région.
J’ai une caméra de tableau de bord. Puis-je quand même enregistrer mes courses?
Vous pouvez enregistrer vos courses à l’aide d’une caméra de tableau de bord, de la fonctionnalité Enregistrer ma course ou les deux.
Si vous souhaitez enregistrer avec une caméra de tableau de bord, vous pouvez vous inscrire dans l'app chauffeur :
Une fois que vous aurez inscrit une caméra de tableau de bord ou activé Enregistrer ma course, l’app chauffeur avisera les passagers que la course est enregistrée et que vous pouvez envoyer les enregistrements à notre équipe d’aide si vous signalez un problème de sécurité.
Est-ce qu'Uber vend des caméras de tableau de bord?
Non. Uber ne vend pas de caméras de tableau de bord pour le moment. Les chauffeurs doivent consulter la réglementation locale sur l'utilisation des caméras de tableau de bord et envisager d'enregistrer leur appareil auprès d'Uber. L'inscription permet d'informer les passagers qu'une caméra de tableau de bord est installée et, au besoin, de partager plus facilement les enregistrements avec Uber.
L'option Enregistrer ma course est-elle accessible pendant mes livraisons?
Selon les réglementations locales en matière de confidentialité, l'option Enregistrer ma course peut être disponible ou non pour enregistrer vos livraisons.
Can the driver or rider play back the recording later?
No. By default, no one — including you, your riders, or Uber — can access the recording. Uber can only access the recording if you choose to upload it when filing a safety report. To maintain the privacy of all parties in the vehicle, the recordings are encrypted on your phone and automatically deleted after 14 days. Please report any issues to Uber as soon as you’re able, so we can ensure we’re able to receive and review your recordings. We take user privacy very seriously. If we receive a recording that is not relevant to a safety incident, we will delete it within 30 days. *
Will my rider know if I’m recording?
Riders will see a message in their app informing them that their trip will be recorded. Riders can always cancel the trip if they feel uncomfortable or don’t want to be recorded. In certain regions, it may be required by law to obtain a rider’s consent to record them. Please review your local laws to ensure you are compliant with requirements around consent.
May I or my riders request a recording after I submit it to Uber?
We generally do not share recordings to protect the privacy of all recorded individuals. However, we will assess requests on a case-by-case basis.
Will this feature keep recording if I leave the Uber app during a trip?
For iOS: While on a trip, video recording will stop if you navigate away from the Driver app to use another app (such as a navigation app), but audio recording will continue. Video recording will resume when you return to the Driver app.
For Android: Recording will continue with both video and audio, even if you navigate away from the Driver app to use another app (such as a navigation app) while on a trip. Recording will stop if you close the Driver App. The difference between iOS and Android is due to the functionality limitations of the respective operating systems.
Will this record when I’m on a phone call?
Audio recording will pause if you make or take phone calls, or if you use an app that requires use of the microphone. This is because the microphone can only be used by one app at a time. We also want to respect your privacy when you take personal calls. Audio recording will restart when the phone call is done, only if you are still on a trip. Video recording will continue if you make or take calls, but only if you have the Driver App open, and you are on a trip.
Is Uber listening as the recording is happening?
No, Uber is not listening as the recording is happening. The recording is stored on your phone when a trip ends, and Uber cannot listen to the recording unless you upload it when initiating a safety report.
Will Uber provide the recording to law enforcement?
In accordance with our law enforcement guidelines and third-party data request policies, and as may be required under applicable laws, Uber may provide the recording to police or law enforcement with appropriate legal process or in emergency situations.
How can I make sure that I have the correct recording angle?
Place your phone so it can see you and your backseat.
If your device meets the requirements, you’ll be able to preview your recording angle for each trip:
*Only available for iOS users at the moment.
How much data does it take to share the recording with Uber?
If you need to submit a safety report with a recording attached, we encourage you to be connected to wifi first. Otherwise, your normal data rates will apply.
How does Record My Ride interact with device storage, battery, and temperature?
Recording will stop if your phone is low on storage or battery, or if your device is close to overheating. Recording will restart on the next trip only if a new storage, battery, or temperature threshold is met.
Storage
Battery
Temperature
How do I share a recording?
Follow these steps to report a safety issue and send a recording to our Support team:
For phone recordings, choose “Share recording” when prompted.
For dashcam recordings, choose:
Remember: You can always choose not to include a recording in a safety report.
How do I delete a recording?
Recordings are automatically deleted from your phone after 14 days. You will receive an in-app notification to let you know this is happening.
The content is only stored on your phone. If you delete it, Uber has no way to recover it.
What will happen after I share the recording with Uber?
A member of Uber’s Safety team will review the report and watch and/or listen to the footage. Appropriate action will be taken in accordance with our policies. The Safety team may also further review the recording with the goal of improving platform safety more broadly.
I deleted the recording. Can I restore it?
The content will be kept only in your phone. If it’s deleted, Uber can’t restore it.
When does recording start and stop?
Once you turn on Record My Ride, all trips will be automatically recorded.
Recording will start when you are close to the pickup location and will stop 20 seconds after the trip ends. The app records for a short period of time before and after the trip in case a safety incident happens when the rider is getting into or out of the vehicle.
Recording will also stop if any of the thresholds are met for storage, battery, and temperature, or if you make or take a phone call. Please see FAQ on this above.
I want to take a break from recording. How do I turn it off?
Go to “Record My Ride” in your settings between trips to turn it off.
This is also where you can turn on Audio only recording.
Uber may periodically test new functionality on a limited basis for safety and other purposes, subject to notification to those involved in the test.