QUESTION: Why do some orders require multiple delivery partners?
If an order is considered a large order, it may require multiple delivery partners. Orders that have large packaging sizes or require multiple bags (usually 2+ bags) are considered large orders. Restaurants can request more than one delivery partner to deliver large orders.
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QUESTION: How do I request additional delivery partners when I have a large order?
If you would like to request more delivery people for a large order, you can do so by following the below steps:
- Tap “Request” on the large order pop-up banner
- Tap the “+” button to choose whether 2 or 3 delivery partners are needed to pick up order
- Tap update, and a grey banner will appear indicating you have requested multiple delivery partners.
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QUESTION: Who decides how to split up the large order?
Your restaurant can decide the best way to split up large orders. We recommend separating hot and cold food, or drinks and food items.
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QUESTION: Does it cost extra to have additional delivery partners?
No, informing us that you may need additional delivery partners for large orders is at no extra cost to you.
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QUESTION: How do I avoid missing items on large orders?
We recommend numbering the outside bag for each large order. For example, if a large order has 3 bags, we suggest labeling the outside bag as "1 of 3", "2 of 3", and "3 of 3".