MOST COMMON PROBLEMS WITH A LEASE PAID IN CASH
1- My Lessor Partner didn't have enough of change
When a User selects the cash payment method, expect the Lessor Partner to have enough change if it is necessary.
In some situations, the Lessor Partner may have already used all available changes on previous leases. If this happens, you can ask the Lessor Partner to use the automatic change tool in their Uber App when the lease ends, so you will receive the change as Uber Cash in your Uber Wallet automatically.
2- The amount charged by the Lessor Partner was greater than the total lease
When you make a lease with cash payment and do not pay the total price, the difference is reflected as a pending amount in your account, which will be charged on your next lease.
This may give the impression that the Lessor Partner of the second lease is charging a higher suggested price amount than he should, but he is only charging the total value of the second lease + the pending amount of the previous lease. Go to the page below to request a fare review if you think a pending charge is incorrect:
If the final price charged of the lease is more than expected due to the route required by the Lessor Partner, you can request a fare review at the following link:
3 - L'utilisateur a payé en argent une location commandée avec un autre mode de paiement.
Puisqu'il a choisi un mode de paiement électronique pour commander la location, mais qu'il a payé en argent à la fin de celle-ci, il peut avoir été facturé deux fois. Dans ces cas, il est important de consulter le reçu de la location pour confirmer qu'en plus d'avoir payé en argent, le mode de paiement numérique (carte de crédit, compte bancaire, etc.) a aussi été débité.
Si après avoir vérifié les détails ci-dessus, vous pensez toujours qu'il y a un problème avec votre paiement en argent, remplissez le formulaire suivant et nous examinerons la situation.