Due to the impact of COVID-19, support responses may be delayed. The safety and well-being of everyone using the Uber platform is our top priority, and our Support teams are working to help everyone who needs it.
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Comment pouvons-nous vous aider ?
Problèmes liés à une course
Compte et moyens de paiement
Informations sur le programme de fidélité et les status
What are my benefits when I first join?
How do I know my current Uber Rewards level?
I'm a Blue member. What benefits have I earned?
I'm a Gold Member. What benefits have I earned?
I'm a Platinum Member. What benefits have I earned?
I'm a Diamond Member. What benefits have I earned?
Should I have points already when I first join Uber Rewards?
I received an error when enrolling in Uber Rewards.
How do I track the points I earned?
Earning Points: Benefit Details
What is an earnings window?
How do I know if I've earned points for a trip?
My upgraded trip was canceled. Why didn't I receive another upgraded trip?
My upgraded car was not as nice as expected
Eats Earning Points: Benefit Details
Complimentary Ride Upgrades: Benefit Details
Will I receive points on a trip that gets a complimentary upgrade?
Price Protection on a Route: Benefit Details
How do I set up price protection?
I have price protection set up. Why wasn't a ride priced appropriately?
How do I update my price protected route?
Flexible Cancellations: Benefit Details
How long does the cancellation fee take to be refunded?
Highly Rated Drivers: Benefit Details
Three Free Deliveries: Benefit Details
What is the difference between level points and rewards points?
Priority Pickups at Airports: Benefit Details
I received an error while setting up price protection.
Priority Support: Benefit Details
Premium Support: Benefit Details
What are chosen rewards?
How are points earned?