Qu'est-ce qu'Uber One ?

Uber One is a paid membership subscription that offers “Monthly Plan” and “Annual Plan”. When users subscribe to Uber One, you can unlock savings across the Uber / Uber Eats app. For a fixed subscription fee, you get savings on rides, NT$0 Delivery Fee, up to 100% off Service Fee available only for eligible stores showing the Uber One icon, and plus other additional benefits, letting you do more with Uber.

Orders delivered by Merchants’ own staff may not be eligible for Service Fee benefit. See Uber Eats App for applicable Service Fee savings on each order.

Monthly membership costs NT$120 (including VAT) and an annual membership costs NT$1200 (including VAT). Uber One renews automatically every month or when membership expires, you can check the membership expiry date or unsubscribe it in the “Uber One” section in the app or a web browser. Cancel at least 48 hours before your billing day to avoid incurring the charge for the next billing cycle or contact support, or you have to contact support to unsubscribe next Uber One membership.

All plans are available to both Uber and Uber Eats covered areas in Taiwan.

What benefits does Uber One offer?

Uber Eats benefits:

NT$0 Delivery Fee / up to 100% off Service Fee are available for eligible stores showing the Uber One icon.

• NT$199 minimum order from participating non-grocery stores

• NT$299 minimum on participating grocery stores.

We’ll make it right

• Appeasement of NT$30 in Uber Cash credits if the Latest Arrival estimate (shown after you place your order) is missed

Uber Rides benefits:

Promotions on rides trips * Earn up to 5% in Uber One credits (excluding Connect and TPE airport pickup (rental car) trips) * Priority access to top-rated drivers (where available)

Starting on November 19, 2024, Uber One member benefits will transition to the new Uber One credits model, replacing the existing 5% off on eligible rides benefits. Please refer to the link for more information.

Please note that:

$0 Delivery Fee & Up to 100% off Service Fee:

• $0 Delivery Fee and up to 100% off Service Fee benefits are only available for eligible stores showing the Uber One icon. In order to enjoy these benefits, a minimum order of NT$199 applies for participating restaurants and NT$299 applies for participating grocery stores. Please note that the minimum order amount is exclusive of Delivery Fee, any applicable fees, promotions (which are not issued as Uber Cash) and/or Uber One credits. Minimum order amounts do not include any fees generated by the order (if applicable). Orders delivered by Merchants’ own staff may not be eligible for Service Fee benefit. See Uber Eats App for applicable Service Fee savings on each order. For clarity, the minimum order amount is calculated on a per-order basis, add-ons, additional orders and bundle orders (to the extent they are available) are separate and independent orders.

5% back on eligible rides & top-rated driver:

• Complete applicable MPT trips (such as UberX, Uber Black and others; may not apply to all ride options, view Uber App or website-FAQ for more information) or TPE airport pickup (rental car) rides to receive 5% reward in Uber One credits, and 3% reward on Uber Taxi rides. Benefit excludes Uber Connect and TPE airport pickup (rental car) trips.
• Uber One credits will be added to your account within a specific time after trip completion and will expire after 60 days. Uber One credits will only be added if you hold an active membership.
  
• Uber One credits will automatically be deducted from the trip fare before the application of any promotions. Uber One credits earning calculation will not apply to the portion of payment made with any promotion (which are not issued as Uber Cash) and/or Uber One credits. Uber One credits can be used on your Uber Eats App or Uber App, but does not apply to Uber Connect and TPE airport pickup (rental car) trips. $1 Uber One credit can be used for NT$1 in spending. Uber One credits are not gift cards, electronic payment methods, or similar products or services, and they cannot be transferred to other users or redeemed for cash or other payment methods. Uber One credits are subject to the Uber Cash Terms and Conditions. View Uber App or website-FAQ for more information.
• Top-rated drivers are rated based on the rating mechanism on the Uber platform and may not be available for every ride due to traffic and other circumstances, hence we cannot guarantee that you will be paired with a top-rated driver on every trip.
• The information is provided by fleet partner, rental car partner, and Uber. Uber is authorized by fleet partner and rental car partner to publish this information.

Uber Cash credits on late orders:

• Get $30 Uber Cash credits if our Latest Arrival estimate on your order is off. Latest Arrival estimate is the estimated arrival time based on thousands of similar orders, and is shown once your order is placed and is not a guaranteed delivery time. You will receive a one-time credit of $30 in Uber Cash if the store shows the Uber One icon and the Latest Arrival estimate is missed. The issued credits will expire after 30 days. Latest Arrival estimate feature and this credit benefit does not apply to orders delivered by Merchant’s own staff. For clarity, benefit does not apply to saver delivery options (if available).
• Please see Uber and Uber Eats App in-app or website information for specific geographic areas in Taiwan which Uber One Benefits apply.

Cancellations: Avoid incurring the charge for the next billing cycle by canceling in app 48 hours before your billing date or contacting support.

*Estimated savings do not include subscription price. Actual savings may vary. *

See additional Terms and Conditions for Uber One

Uber One FAQ

Can I use Uber One with other Promos?

You can apply both your Uber One benefits and promo code on the same order. If you are applying multiple benefits, the system would deduct Uber One benefits first and then deduct the promo code benefit.

For example: If the promo code contains a reduction on delivery fee and the eats order price (without delivery fee and service fee) is under NT$199, the promo code will apply. If the eats order price is above NT$199, Uber One benefit (NT$0 delivery fee and up to 100% off service fee) will apply.

Can I share my Uber One with others?

Uber One is intended for individual members only. Sharing your Uber One subscription is a violation of the terms and conditions and we may review your account accordingly.