After you’ve received your order confirmation and before the merchant has accepted your order, your order status will show as “Order sent to the restaurant.” Since the mechant hasn’t accepted yet, you can still make changes to your order in the app.
Please note that you can only edit your order 75 minutes before the target delivery or pickup time. After this window has passed, you won’t be able to make any adjustments.
If you are the creator of the group order, you can edit participant’s orders as long as the order has not started.
After you’ve placed your order, you’ll receive an order confirmation.
When your order status is in progress, that means a delivery person has already been assigned to your order. Once this has happened, we won’t be able to delay your order and you can’t make any changes.
If you are the creator of the group order, you can’t edit participant’s orders if the order is in progress.
If an item you ordered is out of stock, you’ll receive a notification alerting you. Once you’ve received this notification, you’ll have 10 minutes to edit your order.
Using the app, you can choose new items to replace the out-of-stock items from your order.