Yes. You can book LTL shipments on the Shipper Platform.
If you don’t see the Create LTL shipment option in the Create Shipment tab, reach out to ltl-uf@uber.com. If you opted into LTL, please note that activation can take up to 48 hours.
If you don’t see the Create LTL shipment option in the Create Shipment tab, email ltl-uf@uber.com. If you opted into LTL, please note that activation can take up to 48 hours.
Yes. At the Create LTL shipment page, you can add multiple items to a single shipment by selecting Create new item.
If a lift gate is required, select it in addition to residential delivery.
LTL insurance is available. You can add LTL insurance to your shipment directly from the Shipper Platform. If you need additional help with adding insurance to an LTL shipment, email to ltl-uf@uber.com.
A BOL can only be generated in the US and after a driver has been assigned to the shipment by the carrier.
For all LTL shipments, you must use the Uber Freight BOL. Download the copy of the BOL that was provided upon carrier arrival to avoid unnecessary fees and delays. Ensure your shipping facility has a copy of the BOL prior to pickup.
The Shipper Platform will automatically save addresses you’ve used over time when creating shipments.
Freight density plays a major factor in choosing the right freight class. By calculating your freight density, you can more accurately plan your shipment, saving you time and money.
For an accurate estimate of your shipment’s freight class, enter your shipment’s dimensions and weight into the Freight Density Calculator, adding more lines as necessary.
Email ltl-uf@uber.com for assistance.
A shipment can be canceled through the Shipper Platform until a carrier has been assigned to it. The “cancel” option will only be available if all load information is completed and the load is in “Available” status. If you’re unable to cancel your load on the platform, please email shipper-support@uber.com or call 877-289-8237.
Email ltl-uf@uber.com or call 872-703-8100 for assistance.
Email ltl-uf@uber.com for assistance.
LTL pickup dates are not guaranteed. Uber Freight can help advise on carrier options and pickup locations to see if there could be a better solution. Please email ltl-uf@uber.com or call 872-703-8100 for assistance.
Our LTL reefer service is provided by the carrier Frozen Food Express.
Not all carriers deliver to Amazon, please email ltl-uf@uber.com for assistance.
You can search for past shipments using either Customer Reference Number or UF Number under Dashboard.
For mixed pallets, indicate the highest product-based class or the density-based (weight and dimensions per pallet). Use the Freight Density Calculator for assistance.
Please email ltl-uf@uber.com for assistance with filing a claim on your behalf.
LTL carriers typically don’t show tracking info for 24 hours. Email ltl-uf@uber.com at least one business day after the pickup date or check the Shipper Platform for updates. Once available, a PRO# (tracking) will reflect on your shipment. The shipment will also reflect as In-Transit.
A shipment is typically considered overdimension if 96”+ in length. Overdimension may vary with each carrier.
Yes, all accessorials needed should be added during the shipment-building process. Any accessorials missed will be charged by the carrier post-delivery. An invoice correction will follow within 5-7 business days.
Some LTL carriers service alcohol shipments.
Your shipment will reflect as delivered on the Shipper Platform. An invoice will populate for the shipment within 5-7 business days. Please note, standard delivery times are not guaranteed.
Navigate to your shipment dashboard. The proof of delivery will be located under Documents. The POD is typically available 5-7 business days after the shipment is delivered. If you are unable to locate your BOL, email ltl-uf@uber.com.
Yes, LTL services residential locations. Add the appropriate accessorials to your shipment (lift-gate, limited access, residential) to notify our teams and the carrier.
No, LTL does not currently service blind shipments. Please email shipper-support@uber.com or call 877-289-8237 to set up an FTL blind shipment.
Yes, LTL does service hazmat. Please make sure you enter your emergency contact name/number, UN#, proper shipping name, hazard class, and packing group when building your load.
An invoice is available within 5-7 business days. You can find your invoice under Billing or by going to your shipment dashboard. If an invoice is not available, email ltl-uf@uber.com for assistance.
Transit times are the estimated duration of your shipment lifecycle. The date the shipment picks up is not considered to be an in-transit day. Pickup status is available after 24 hours after the PRO # is attached. The transit time indicated does not include pickup dates or weekends/holidays.
No, LTL carriers do not service weekends and holidays.
At this time, Uber Freight does not support the option to ship hazardous materials, chemicals, dangerous goods, household goods, commodities of extraordinary or unusual value, garbage, refuse, or trash.
Once a shipper provides their load details on the Shipper Platform, we send the load information to the market, and our platform matches carriers based on needs and services.
Please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237.
“Finalizing details” could mean your load is missing information and the Shipper Platform user needs to add further inputs to make the load available. It could also mean the appointment times at the pickup and/or delivery locations have not been scheduled yet.
If you see this status for your load, contact us immediately by emailing shipper-support@uber.com or by calling 877-289-8237.
Any loads added to the Shipper Platform scheduled for pickup within 6 business hours are subject to a last-minute-load fee.
We do our best to get carriers booked on loads as soon as possible. Occasionally, unexpected issues may require the load to be rolled. In this case, our Support team will reach out to assist you with more options.
Note: A rolled load is a load that does not get covered by the scheduled appointment and therefore will need to be rescheduled.
Please call us at 877-289-8237 to confirm the driver’s whereabouts.
No, Uber Freight does not service Canada on the Shipper Platform.
Currently, Uber Freight does not service Mexico. Visit the Uber Freight blog for any updates on expansion.
Uber Freight services 53’ dry van loads, 53’ reefer loads, and 48’ to 53’ flatbed loads.
Yes. Please ensure that all special requirements are detailed in the Notes section when building your load.
Yes. Send all paperwork directly to your pickup and delivery facilities. Before you build your shipment, email shipper-support@uber.com to notify Uber Freight of the situation.
Note: Additional fees will be charged to the shipper to accommodate this request, as drivers will have to unload the shipments themselves.
The Shipper Platform does not currently support multi-stop shipments. However, Uber Freight does support shipments with 1 pickup and 2 deliveries, or 2 pickups and 1 delivery. To get a quote, email the individual addresses, location information, equipment type, and dates for these shipments to shipper-support@uber.com.
This feature is currently not offered on the Shipper Platform. If emergency coverage is needed, you can send a request to shipper-support@uber.com. Pairing the shipment with team drivers cannot be guaranteed.