Uber Freight prefers ACH payments but also accepts checks and credit cards. Checks can be sent to Uber Freight, PO Box 74007178, Chicago, IL 60674.
Note: Please remember to send the remittance information to ar-freight@uber.com.
If you have any issues with a payment or questions about billing, email ar-freight@uber.com for assistance.
Please email ar-freight@uber.com for assistance.
Uber Freight accepts US credit cards as a payment option on the shipper platform. Currently, this is only available in the US.
To add a credit card for payment, click on Settings, then Payment Settings, and add the card. Only one credit card may be added to the account at any given time. If you do not see the Payment Settings option on the platform, please email Uber Freight Support at shipper-support@uber.com or call 877-289-8237.
Loads will be invoiced/charged on the customer’s payment method (CC or ACH) at the time of load creation. If a load is created before a credit card is added, the load must be paid through ACH. All loads created after a credit card is added will be charged to the credit card on file.
Credit cards will automatically be charged on the date the invoice is generated.
To remove and/or edit the existing payment information, please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237. Updated payment information can be entered once the removal is complete.
Accessorial charges will be included on your invoice. Invoices are available after the load has been delivered. To learn more about accessorials, click here.
Invoices are emailed to the billing contact after the load has been delivered. They are also available on the shipper platform dashboard on the billing page and within each individual load card.
For any questions about invoicing statements, please email ar-platform@uber.com.
The “.1” and “.2” (etc.) after your invoice number means the invoice has been updated since the original invoice was generated. The latest version of your invoice is the most up-to-date. When paying, reference the “Outstanding balance as of” date on the most recent invoice.
Email ar-freight@uber.com with any additional email addresses you’d like to add.
Uber Freight starts processing invoices as soon as the driver uploads the POD. You should expect to receive invoices 1-2 weeks after a shipment is delivered. Your payment terms won’t start until receipt of the invoice. Proper documentation must be correctly provided to process a timely payment. To receive invoices faster, you may approve Uber Freight to invoice your shipments without a POD by emailing ar-freight@uber.com.
You should expect to receive the revised invoice in 5-7 business days.
Payment details may take up to 48 hours to be reflected on the billing page after Uber Freight has received your payment. If a partial payment was received (for example, an accessorial was not paid), the billing page will still reflect “Payment Due” until resolved in full.
The ability to generate a BOL is only available in the US. A BOL can only be generated after a driver has been assigne to the shipment by the carrier.
For LTL shipment, you must go to the shipper platform to download the copy of BOL that was generated on the shipper platform and provide this BOL to the carrier upon their arrival to avoid unnecessary fees.
Please email our support team at ltl-uf@uber.com for assistance.
Once a driver is assigned to your load, you can download a BOL from that load’s specific page within your dashboard. If a carrier has reserved your load but hasn’t assigned a driver, you won’t be able to download the BOL. In those cases, contact Uber Freight at ar-freight@uber.com for additional assistance.
Note: you can also enable or disable email notifications for when these documents become available.
You can find a copy of the Uber Freight W-9 form in your welcome packet.