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Trip Issues and Adjustments
Using the app
Delivering with Uber
Account and Payment
Delivering with Uber
Getting started with delivery
What equipment should I use to deliver?
How are delivery requests created?
When and where will I get the most delivery requests?
Why am I not receiving delivery requests?
Can I use other apps or receive personal calls while online?
Having trouble with the app?
Need a break?
How do I receive delivery requests?
How long do I have to accept a delivery request?
What happens if I decline a delivery request?
How do I pick up a delivery order?
How long do I have to get to the pickup location?
Why did I receive another delivery request after accepting the previous one?
How do I handle multiple deliveries from the same place?
What if the order isn't ready when I get to the pickup location?
What if I need to cancel a delivery request I've accepted?
What if the order I was delivering gets cancelled?
Who can I contact if I am having issues picking up the order?
Navigating to the customer
Selecting a navigation app
Turning navigation features on and off
Will the customer be able to track my progress?
What if I encounter delays on my trip?
Contacting a customer
How do I drop off a delivery order?
Do I need to deliver to the door?
What if I cannot find the customer?
What if the customer contacts me to change the delivery address?
What if the customer asks me about missing or wrong items in their order?
How is payment handled for the customer?
Who can I contact if I am having issues dropping off the order?
Delivery ratings, acceptance rates, and cancellation rates
How do delivery trip cancellations affect my account?
What are delivery cancellation rates?
What are delivery acceptance rates?
Understanding delivery satisfaction ratings
Why are delivery ratings important?
How to improve your delivery ratings
What are delivery completion rates?
Delivery fares & payment
How does payment work for delivery trips?
How are delivery fares calculated?
How do I get paid for multiple orders from the same restaurant?
How are delivery cancellations charged?
How does Earnings Boost work for deliveries?
How do I view my Boost earnings for delivery?
How are my Boost earnings calculated for delivery?
Can I get paid for Surge and Boost at the same time?
Who pays for tolls on a delivery trip?