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I was charged a cleaning fee

In order for riders to enjoy safe, comfortable rides, drivers maintain clean vehicles.

Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.

Cleaning fees are assessed and charged according to the extent of damage. There are 4 levels of severity. From low to high:

1. Damage that requires vacuuming or simple cleaning (e.g. small messes, food or drink spills) is charged $20.

2. Vomit or spills on the exterior of a vehicle are charged $40.

3. Vomit and larger food or beverage spills on fabric or other hard-to-clean surfaces inside a vehicle typically require detailing and are charged $80.

4. Significant amounts of bodily fluids (e.g. urine, blood, or vomit) on the vehicle's interior or messes that require cleaning between the window and door are charged $150.

Professional cleaning fees are based on nationwide industry averages. If charged to a rider, these fees are paid in full to the driver.

In the event you are charged a cleaning fee, you will receive an updated trip receipt.

If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here.
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