Contacting Dashboard Support

Live Order Support

Please call 1-866-987-3750 for live order support 24/7. Please have your Uber Order ID available to share with the agent.

Past Order Support

For past orders, email to uberdirect@uber.com and include the Uber Order ID.

Refunds

You can reach out to support for a refund via the Bulk Refunds Tool in your Dashboard (FAQ page here)

You can also reach out via email to uberdirect@uber.com and include the Uber Order ID.

Safety

Reach out via email to uberdirect@uber.com and our support team will triage your issue to the correct Incident team immediately.

How do I find my Uber Order ID?

The Uber Order ID can be used to request support for live or past orders.

Past Orders

1. Navigate to the Deliveries tab and select Past.
2. Click on the order for which you want the Uber Order ID.
3. Find the Order ID at the end of the tracking URL (the last five characters are the Order ID).

Live Orders

1. Navigate to the Deliveries tab and select Today.
2. Click on the order for which you want the Uber Order ID.
3. Find the Order ID at the end of the tracking URL (the last five characters are the Order ID).