My Uber One benefit didn't apply

If a promo, not related to your Uber One membership, didn’t apply to your trip/order, please head to the link below.

My promo code did not work

With an active Uber One membership, you should receive the following benefits:

  • $0 Delivery Fee on eligible orders
  • Reduced Service Fee (up to 30% off) on eligible orders
    • Retirement of Service Fee discount:
      • Effective 9 March 2026, all new members joining Uber One will not receive any service fee discount.
      • Existing members who joined before 9 March 2026 will continue to receive the service fee discount until 8 April.
  • Member savings on rides and priority access to top-rated drivers (where available)
  • Access to Uber One exclusive tables at select Dine Out restaurants in Sydney and Melbourne. Tap here for more info.
  • Exclusive Member Perks like promotions and experiences
  • Uber One for your family: Share your Uber One benefits with another member of your family at no additional cost. Tap here for more info.

Participating stores will have a gold Uber One icon underneath their name. See ‘What benefits does Uber One offer?’ for full eligibility criteria.

If any of these benefits didn’t apply to your trip/order, you can let us know by answering the questions in the form below.

Select the benefit that didn’t apply:

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