Delegate profiles FAQ

Riders with a business profile on their app can delegate access to the business profile to other designated Uber users. Delegates can remotely request rides on the rider’s behalf and manage post-trip support requests in the app. Both the rider and delegate receive in-app notifications, can track the trip in real-time, and can access past trip details and receipts.

Delegate profiles are a good solution for busy riders who need help managing their travel schedules, such as executive assistants (delegate) supporting executives (rider) within their organization.

Delegate profiles are available:

• Exclusively for rides
• Only for business profiles (not personal profiles)

To add a delegate for a business profile that is linked to an Uber for Business organization’s travel program:

1. Open your Wallet in the app and go to Ride Profiles
2. Find the business profile associated with your organization and select Add a delegate to your profile
3. Select Add a delegate
4. Read and confirm the Terms of Service
5. Enter the business email of the user you want to add. This user must have an email address with your organization and have an active Uber account that is also linked to the Uber for Business travel program of your organization.

Delegates will receive an invite email and push notification, and your business profile will be automatically added to their Wallet.

To add a delegate for a business profile that is not linked to an Uber for Business organization’s travel program:

1. Open your Wallet in the app and go to Ride Profiles
2. Find the relevant business profile and select Add a delegate to your profile
3. Select Add a delegate
4. Read and confirm the Terms of Service
5. Fill out the name and phone number of the user you want to add. This user must have an active Uber account.

Delegates will receive an invite email and push notification, and your business profile will be automatically added to their Wallet.

Payment methods

Debit cards and credit cards are the only accepted payment methods for trips requested on your behalf by a delegate. Delegates can’t change the payment method once a trip is requested. To update the payment method, the rider must contact us directly.

All requests placed by delegates use the default payment method associated with the rider’s business profile. Delegates can’t access the rider’s full payment details. They can only view the last 4 digits of the card and can’t make any changes to the payment method.

Note that if your delegate requests a trip in which the charges exceed your organization’s spending limit for your travel program, if any, the overage will be charged to your secondary payment method on your business profile.

Delegates can request trips for riders in certain markets and locations only. Check the app for availability.

Delegation Terms of Service

For reference, these are the Delegation Terms of Service that you agreed to when adding your delegate.

By sharing access to your business profile, you agree that:

• The delegate can charge rides only to any credit or debit card on your business profile, including any amounts above your organization’s spending limit. They can request, change, and cancel rides on your behalf.
• The delegate can access trip details and receipts for all rides on your business profile, including your real-time trip location.
• You’ll obtain permission to share the delegate’s personal information with Uber and your organization.
• You’re responsible for all delegate activity on your business profile and you remain subject to Uber’s general Terms of Use.
• You may remove the delegate at any time in your profile settings.
• Your delegate won’t be able to request trips for you in certain markets or locations. They’ll see a message in the app when trying to request in an unavailable location.

When agreeing to the Delegation Terms of Service, you also acknowledge the Privacy Notice.