Amazon Partnership FAQ

Amazon Prime members in the U.S. can now access Uber Eats through Amazon and receive $0 delivery fees on eligible Uber Eats orders of $25 or more. Other fees, including service fees, taxes, and tips, may still apply.

How to use the benefit

1. Open Uber Eats from the Amazon app or website.
2. Sign in to your Amazon account and complete any requested permission steps.
3. Browse restaurants and place your order.
4. Check the delivery-fee line at checkout. If your order qualifies, the delivery fee will show as $0.

Important information

• This benefit is available in the U.S.
• You must enter Uber Eats through Amazon for the Prime benefit to apply.
• Your order must meet the $25 eligibility threshold.
• Service fees, taxes, tips, and other applicable charges may still apply.
• Orders placed through Amazon may use a separate Uber Eats account linked to your Amazon account. Your order history or payment methods may look different from your usual Uber account.
• The initial launch supports restaurant delivery. Grocery and retail ordering are not included.

FAQs

How does ordering through Amazon affect my Uber account?

Your existing Uber account and orders placed directly through Uber Eats are not affected by this partnership. Your Uber Eats account is separate from the account linked to your Amazon account.

I am a Prime member. Why do I still see a delivery fee?

To qualify, you must be an Amazon Prime member in the U.S., place an eligible order of $25 or more, and start your Uber Eats experience from Amazon. Other charges, including service fees, taxes, tips, and other applicable fees, may still apply. If you meet these requirements and the delivery fee is not $0 at checkout, open Uber Eats through Amazon and select Help in the menu.

Will my Uber One benefits apply to Amazon orders?

No, being an Uber One member does not affect your Uber Eats account on Amazon. Uber One benefits will not apply to orders placed on Amazon.

Why is my Uber Eats order placed through Amazon not showing in my usual Uber account?

Orders placed through Amazon are not linked to any existing Uber account. Orders placed through Amazon have a different order history and payment methods from your usual Uber account.

I already have an Uber account. Why am I asked to give permission again on Amazon?

Since Amazon orders are not connected to any existing Uber Account, Amazon may ask you to confirm permissions again for security purposes. Make sure you are signed into the correct Amazon account in order to receive Prime benefits on your Uber Eats orders.

Can I order groceries or shop for retail items?

Not at this time. The partnership currently supports restaurant delivery orders only;grocery and retail orders are not included.

How do I get help with my Uber Eats order placed through Amazon?

For general support, open Uber Eats in Amazon and select Help from the menu (☰). If you need help with a specific order, select Orders from the menu (☰) then View Receipt to Get Help.

I need help with my Amazon account. Who should I contact?

Contact Amazon Support for help with your Prime membership, Prime membership billing, Amazon account, Amazon sign-in, or the Amazon app.