To facilitate pick-ups for riders who have landline numbers or have difficulty reading text messages, the Uber Health and Central platforms can call riders to provide information about their trip.
Automated calling is the default option. If the rider doesn't wish to receive automated calls, please deselect the Automated calling toggle.
*If the rider doesn't wish to receive automated calls, please deselect the Automated calling toggle.*
The number of automated phone calls that the rider receives depends on the type of trip you arrange for them.
If you requested an immediate trip, the rider will receive one phone call when they're matched with the driver.
The call will let them know:
The rider can press 1 to repeat the message.
If you scheduled a trip in advance, your rider will receive 2–3 phone calls as follows:
When you first schedule the trip * A reminder call 30 minutes before the trip. The rider will only receive the reminder call if the trip is scheduled for pick-up more than an hour from when you arranged it.
When the rider is matched with a driver. * This message will inform the rider of the driver's name, vehicle details and how many minutes until the driver arrives. The rider can press 1 to repeat the message.
The automated phone calls will:
No. It's not currently possible to know if the rider answered the automated call.