Time requirements for cancellation penalties

Penalty-free cancellations

• Within 15 minutes of booking any load
• 24 hours or more before the pickup time

Cancellations that incur penalties

• Less than 24 hours before the pickup time

How canceling affects your score

Your carrier’s cancellation score is determined by the number of load cancellation penalties incurred over your last 20 bookings. Before confirming a cancellation, you’ll be able to review how it will impact your score.

Keep in mind that cancellations are a part of your carrier’s overall Reliability score. Learn about how your Reliability score affects your carrier’s standing by checking out this link.

Exceptions to cancellation penalties

Cancellation penalties will be waived whenever a cancellation is caused by an unexpected delay on a previous Uber Freight load.

If we don’t automatically catch a cancellation caused by a delay, you can report it through the process outlined in this article.

If you have any support questions we’re here to help: call us at 844-822-8237 or email us at freight-carrier@uber.com