How can I add a new payment method?
- Navigate to Billing.
- Select “+ Add card”.
- Add a credit or debit card information, including the card number, expiration date, security code, country, and zip code.
- Click Add Card to add your payment method.
- The new card should appear under the Payment method. You are now able to create new deliveries.
I want to delete a payment method
Note: To delete a payment method, you must already have at least two cards on file. The Dashboard requires one card on file at all times.
- Navigate to Billing.
- Under the Payment method, click the three vertical dots to the right of the payment method you would like to delete.
- Click Delete.
- A Delete Payment Method? a popup will appear. Click Delete to remove the payment method.
- The payment method should no longer appear.
Setting a default payment method
How can I Set a default payment method?
- Navigate to Billing.
- Click the three vertical dots to the right of the payment method you would like to set as default.
- Click Set as Default.
- A Set as Default popup will appear. Click Confirm to make this your default payment method.
How can I view my billing statement?
- Navigate to Billing.
- Use the dropdown box in the top-right to toggle between Dashboard accounts.
- View Billing frequency at the top. (Dashboard-only users will be billed by credit card daily.)
- Download invoices in the Statements section.
- View past payments in the Past payments section.
What happens if the Bank flagged the transaction as fraudulent?
Sometimes your bank may incorrectly flag an Uber transaction as fraudulent and cause all orders to be rejected. Your bank will likely contact you to disclose this. If this happens, please follow the steps below.
- Ensure that your credit card is not expired and does not have any outstanding balances associated with any other Uber account.
- Add a new debit or credit card to your account via the Billing tab in the Uber Direct Dashboard, and make it your new default payment method.
If swapping out your credit card does not solve the issue, please reach out to your bank directly, as they may be blocking transactions.
Note: These transactions will come from Uber Eats. The bank should be able to unblock the domain to recognize our service as legitimate transactions.
Why was my order rejected?
Orders may be rejected for a variety of reasons, but these are the main causes and solutions:
- Your account’s payment information is being blocked by your bank: Contact your bank to resolve the issue, or update your card on file and assign the new card as your default payment option.
- The order appears to be a duplicate of an active existing order: Please review active orders to check if your order has already been entered.
- The drop off location is outside of the 10-mile delivery radius: We’re unable to complete orders outside of the 10-mile delivery radius.
- No Delivery Partners available in the delivery area of the drop off location: Please wait and try to submit the order again.
- Certain aspects of the order are missing: Review the order information and ensure that all required fields are filled in.