On some occasions, the Final User will not be available at the time the items arrive at the drop-off location.
That’s why we created a series of guidelines to define what Drivers should do in the event that a User is not available at the time of completing one delivery.
When creating your API account, you will decide between the following levels, which will define the most suitable procedure for the deliveries, depending on if you want the devolution of your articles or if you prefer that the Driver should keep them.
These are the options available for your Merchant:
-Return of items: all uncompleted deliveries will have to be returned to the collection point. Due to the extra trip that will be assigned to the driver, an extra charge will be made automatically to all orders that require the scanning of a code (this does not apply to Restaurant orders).
-**Disposal of the items by the Drivers: **in the event that the Final User cannot be located, the items may be discarded or the Driver could decide what to do with them.
-Leave at the door: in this option, the items will be delivered in the door of the Final User. Before carrying out this procedure, the Driver must document by means of a photograph that the items were delivered to this space (this option not valid for deliveries where a signature of acceptance of the items is required, as well as for deliveries where age verification is required).
If you have questions regarding the actions taken in the event that you are unable to complete a shipment, please contact the Uber Direct support team, through:
Uber Direct Support: +56800231021