Before requesting a new tablet, please confirm whether it's an issue with the tablet or the charger by following the steps below:
1. Test the tablet by plugging it in with a different charger
2. Try keeping it plugged in to test if it holds a charge
3. If that works, we suggest keeping your tablet plugged in
. . .
If the steps above do not resolve your issue, please fill out the form below.
We'll review your issue and get back to you as soon as possible.