Uber for Seniors FAQs

What’s an Uber Senior account?

An Uber Senior account is designed to offer a simpler, more accessible ride experience for older adults. Benefits of Uber Seniors include:

• Simple Mode: A streamlined app experience featuring larger text and icons, making it easier to find go-to spots.

• Access to Family Profiles: Family organizers can book, manage, and pay for rides on behalf of the senior, providing peace of mind and confidence to family members.

This experience helps older adults ride confidently while giving family members peace of mind.

How do I set up an Uber Senior account?

A Family organizer can invite you to their Family profile and select the Seniors option. Once you accept the invite, your account will be automatically set to Simple mode.

What’s “Simple Mode”?

Simple Mode is a simplified in-app experience for users who prefer a simpler way to use Uber. Key features include:

• Larger text and buttons for easier navigation.
• Fewer ride options to reduce decision fatigue.
• A simplified booking flow focused on clarity and confidence.
• Saved places to make getting around easier.

Simple Mode makes it easier for older adults to book rides independently.

How do I turn on/off “Simple Mode”?

Simple Mode is automatically enabled for Senior accounts, but can be adjusted based on user preference. If you want to turn Simple mode on or off:

1. Go to **“Account” **at the bottom right corner.
2. Select “Settings”.
3. Tap “Accessibility”.
4. Select “Simple Mode”, then toggle it on or off.

You can switch between Simple and Standard mode at any time.

Can I add an older adult to my Family Profile?

As a Family organizer, you can invite an older adult to join your Family profile. Once they accept the invite:

• You can book and pay for rides on their behalf.
• You can help manage their saved places.
• You’ll have access to safety features like live-trip tracking and the ability to contact the driver, making it easier to help coordinate their pickup or drop-off details.

Once a senior account is added to your Family profile, the user will automatically have access to “Simple Mode”.