Over time Uber has developed new features with the aim of providing access to Uber to more Users, and thus be able to change the way more people move.
One of these features was to include cash as one of the forms of payment for Users, which represents a great opportunity for Users in Mexico, as well as more travel requests for your fleet.
Cash trips present a small difference compared to trips with a digital payment method (credit / debit cards), since with this option, at the end of each trip the application will show the Driver the amount in cash that he should receive from the User. For their part, Users will pay in cash directly to the Driver, instead of being charged through the application.
Tip: You can learn more about how cash trips work for Drivers, as well as frequently asked questions at the following link.
It is very important that you, as a Fleet Partner, know how cash trips work since they can generate negative balances in the earnings of your Driver Partners and, therefore, pending amounts in your fleet. That is why below we share all the information you need to carry out a solid administration of the balance of your fleet.
Why do cash trips generate pending amount?
All fares for trips made through the Uber application (regardless of the payment method), are mainly made up of 3 elements:
Driver Partner Earnings: these are the earnings obtained on the trip, which can be generated by the concept of the trip fare, dynamic fares, cancellation fees, or extras granted by Users.
What is paid to Uber: This element includes the convenience fee charged to the User paid by the User, which is used to cover safety, regulatory and operational costs, as well as insurance on all trips.
What is paid to a third party: These are the taxes on the User’s fare, and the taxes on the convenience fee charged to the User that must be passed on to SAT.
When a trip is completed with the cash payment method, the Driver Partner receives the final fare from the User instantly, and therefore will receive, in addition to their earnings, the amounts corresponding to what is paid to Uber (which includes the Convenience Fee applied to the User) and what is paid to a third party (tax on the convenience fee applied to the User), which you must deliver to Uber.
When a Driver Partner completes a trip paid in cash, he/she receives the full amount from the User. This includes the convenience fee charged to the User and Uber will deduct it from the Driver Partner’s balance. Occasionally, you may end up with more cash trips than electronic payments in a week. This may lead to a situation where the electronic revenue is not sufficient to cover the convenience fee charged to the User. In such cases, the Driver Partner has to pay the remaining balance separately.
To pay a balance: - Open Uber for Driver Partner app. - Tap the menu button in the upper left corner of the screen. - Check balance in the “Wallet” section. - Follow the instructions to make a payment.
If the Drivers in your fleet complete more trips with cash than with an electronic payment method during a week, it is likely that you could end up with a negative earnings balance and therefore generate a debit to your account.
Remember that fleet pending amounts are the responsibility of the Fleet Partner, so having a clear agreement with your Driver Partner on cash management is crucial for good management.