FTL carriers using Uber Freight are required to have US$100,000 or CA$150,000 of cargo liability insurance. They will be liable for cargo damage in accordance with and subject to US law. Uber Freight will assist you with cargo claims directly against a carrier.
For more details on coverage, please review Uber Freight’s insurance information located in your welcome packet or check out this article.
If you discover any overages, shortages, or damages (OSD), please contact Uber Freight Support by emailing shipper-support@uber.com or by calling 877-289-8237. If necessary, Uber Freight will investigate the situation and connect you with the claims department.
Please email ltl-uf@uber.com for assistance. Our support team will help file a claim on your behalf.