Due to the impact of COVID-19, support responses may be delayed. The safety and well-being of everyone using the Uber platform is our top priority, and our Support teams are working to help everyone who needs it. Click here for more details.
How long does the cancellation fee take to be refunded?
Once you rebook your ride within the 15 minute window and the ride is completed, your cancellation fee will be refunded to your original payment method. Refunds may take up to 5 business days to process depending on your bank.