A $15 fee is charged to you once your lost item is returned. Drivers are independent contractors and this is to compensate them for their time. The entire fee is passed on to the driver.
If you leave an item in a driver's car, we'll help you contact your driver to get it back. To do this, open the Uber app:
1. Tap the menu icon, then "Help"
2. Tap "Trips and Fare Review" and select the trip you took
3. Tap "I lost an item," then "Contact my driver about a lost item"
4. Enter your phone number and tap "SUBMIT"
If your driver picks up and confirms that your item has been found, be considerate of your driver's schedule and find a time that is convenient for both of you. Once the item is returned, you'll be sent a receipt for the $15 fee.
Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but we cannot guarantee that a driver has your item or can immediately deliver it to you.