When you take a cash trip and the full amount is reported as not paid, it becomes a pending amount in your account.
You can join the wallet section to pay the pending amount with a digital payment method or you can choose to pay on the next trip in cash.
Don’t forget to always review at the end of a cash trip for the driver to capture the correct amount you paid.
If your pending amount is because of a cancellation fee, please refer to: Review cancellation fee
If you was not able to pay the total amount because your trip fare changed please refer to: The amount charged in cash was higher than expected
If the issue is related to the driver indicating that you didn’t pay for the trip, when you have already made the payment, fill out the form below.
You can also submit a professionalism claim for the driver on the following page:
You don’t need to contact us again for this issue, we know how important it is to receive a solution and we will get back to you as soon as possible.