First, make sure you're riding with the newest version of the Uber app.
Second, check if a ride falls within the eligible pass area. Check your Ride Pass details anytime under 'Ride Pass' in your Uber app menu. Scroll down to see the map or route where your pass is applicable.
If you have questions about the price of your ride, please let us know below. We're happy to review and make sure your Ride Pass applied correctly.