Document Photo Requirements & Troubleshooting

In most cases, when you add photos of your documents, we’ll get you an answer within 2 hours.

To streamline the application process, please keep these tips in mind when taking photos of your documents:

• Make sure all the documents are up to date and not expired.
• Expired documents will be rejected and extend your wait time as you resubmit.
• Your name clearly listed on your vehicle’s proof of insurance and driver’s license documents.
• Your name on these documents must match the name you use to sign up for your Uber account.
• Photos are clear and legible.
• Avoid using a camera’s flash when photographing documents. Flash creates a glare that can obscure required information.
• All 4 corners of your documents are visible in the uploaded photos.

If you’re still experiencing issues, please reach out below.