Arriving at the pickup location

A great pickup starts when you receive the ride request. Note the:

• Pickup location address.
• Location of the rider’s icon on the map. This icon is typically the best indicator of where the rider will actually be.

Riders are notified by their app when your vehicle is about one minute away from the pickup location. If you can’t locate each other immediately after you arrive, use your app to call or text the rider to let them know you’re at the pickup location.

Picking up riders

Try to approach the pickup location on the same side of the street as the rider’s icon. Traffic can make it dangerous for riders to cross the street to meet you.

If you can’t approach the pickup location on the right side of the street, you can contact the rider to confirm. Always follow the rules of the road.

Starting trips

Start the trip only after the rider is safely seated in your vehicle. Uber encourages riders not to request a ride until they’re ready.

It’s good practice to:

• Ask your rider’s name to ensure you’re picking up the right person
• Confirm the destination
• Ask the rider about a preferred route

Canceling trips

Depending on your city, you may cancel the trip (and politely inform the rider if you choose) if the rider isn’t in your vehicle 2-5 minutes after arriving at the pickup location. Riders may be charged a cancellation fee, which is paid to you.