In order for riders to enjoy safe, comfortable rides, drivers maintain clean vehicles.
Riders are responsible for damage to the interior or exterior of a vehicle caused by incidents such as vomiting or food spills.
Cleaning fees are assessed based on the fee-guide displayed below:
Flat Fee Guide
$0 - Items that can be thrown away or wiped up quickly; any mess caused by water
$20 - Small interior mess, requires vacuuming or simple cleaning (ex. minor food/beverage spills, dirt, etc.)
$40 - Moderate exterior mess (ex. food/beverage mess on vehicle exterior)
$80 - Moderate interior mess (ex. larger food/beverage spill on fabric or other hard-to-clean surfaces, minor bodily fluid messes)
$150 - Any incident that requires cleaning between the window/door or air vents, major bodily fluid mess.
Professional cleaning fees are based on nationwide industry averages. If charged to a rider, these fees are paid in full to the driver.
In the event you are charged a cleaning fee, you will receive an updated trip receipt.
If you were charged a cleaning fee you feel is inaccurate or unfair, please let us know here.