Due to the impact of COVID-19, support responses may be delayed. The safety and well-being of everyone using the Uber platform is our top priority, and our Support teams are working to help everyone who needs it.
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Trip Issues and Refunds
Account and Payment Options
A Guide to Uber
Accessibility at Uber
I want to report a service animal issue
Submit a third party report of an issue with a service animal
How to Use TalkBack
Request a ride with TalkBack
Contact your driver with TalkBack
Navigate the menu with TalkBack
How to Use VoiceOver
Request a ride with VoiceOver
Contact your driver with VoiceOver
Navigate the menu with VoiceOver
Riding with Service Animals
U.S. Service Animal Policy
Service Animals and UberPool Trips
My driver made inappropriate comments about my service animal
Cleaning Fees for Service Animals
UberPool Second Seat Refund
Riding with Assistive Devices
Driver accessibility compliance notification
I want to report a wheelchair or assistive device issue
Uber's Non-Discrimination Policy
Service denial of a federally protected class
I have feedback about VoiceOver or TalkBack features
Concerns about Deaf/HOH Drivers
Accessible Vehicle Options
What is Assist?
How to request an Assist
What is WAV?
Can I schedule a WAV trip?
How to request a WAV