Promo code didn't apply

Promo codes should be added before placing the order. We can’t apply a promo code if you forgot to add it.

To check whether your promo code applied to a previous order:

1. From the main screen in the app, select “Orders.”
2. Select the order you want to view.
3. Tap “View receipt.” If the promo code applied, you’ll see a “Promotion” line in the price breakdown.

To view promo codes on your account:

1. From the main screen, select “Account.”
2. Tap “Promotions.”

You’ll see promotions that are:

• New and active at the top of the page. They’ll display the expiration date, location it can be used in, and other details.
• Redeemed and expired in the “Past promotions” section. Tap “View receipt” to see the associated order receipt.

Promo codes can only be used once. Any leftover credit on a single promotion does not apply to future orders. Also, remember that each promo code has its own terms and conditions. Make sure you’re using it in the applicable location, in the right currency, and before the expiration date.

Having issues applying or redeeming a promo code?

Let us know below.