Not getting trip requests

If you’re having issues receiving trip requests while online, try the following:

• Make sure you’re within the city you’re activated to drive in
• Move to a location with more requests
• Ensure your preferences are set to receive all trip types that you’re eligible for
• Turn off the destination setting (if it’s on)
• Check your device’s data or wifi connection
• Restart your phone
• Make sure you have the latest version of the app

If you’ve tried the solutions above and still aren’t getting requests, that area or time of day is likely experiencing fewer requests. Requests for trips can vary by location, time of day, and even time of year.

If you still believe there’s an issue with your account, let us know below.

To check your account and figure out why you might not be receiving requests, we need you to be online in the app. Please go online before submitting the form below.