I want to report an issue with the app

This page is used for reporting tech issues that cause the app to work incorrectly. If you are missing a trip from your payment statement, click on the link below:

If you’ve experienced a tech issue, first try these troubleshooting steps:

  • Restart the app
  • Restart your phone
  • Retry
  • Reset network settings
  • Reinstall the app

If the issue persists, please let us know below.

Once received, our team of specialists will review your report. If it’s confirmed to be an issue with the app, it will be raised to our engineering team so that it can be looked into further.

Please select where in the app are you seeing a tech issue: