Contacting Support

Use this page if you’re trying to reach out to our Uber Direct support.

Live Chat Support

To reach out via chat:

• Log in to the Uber Direct Dashboard
• Click the chat bubble located in the bottom-right corner to initiate a conversation with the support team.

For more information, refer to How to Contact Uber Direct Merchant Support via Chat

Phone Support

Please call between 7am to 10pm AEST (9am to 12am NZST)

• Australia +61 1800 951 405
• New Zealand +64 800 453 950

Please have your Uber Order ID available to share with the receiving agent.

Email support

If you are unable to access live chat, please email direct.merchants.anz@uber.com and include your Uber Order ID.

Reimbursements

Please email direct.merchants.anz@uber.com for reimbursement enquiries.

Reimbursements must be submitted within 3 business days of order completion.

Safety

If you want to report a safety incident to Uber, please email us at direct.merchants.anz@uber.com

How can I find my Uber Order ID?

The Uber Order ID can be used to request support for live or past orders.

You can find the Uber Order ID for a delivery by:

1. Accessing the Uber Direct dashboard, where you can view all your delivery requests
2. In addition, the last five characters of the tracking URL are the Uber Order ID.